There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you choose is a ticketing system. It is the easiest communication method for several reasons. If no client support engineer is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste large pieces of information without the need to worry about printing mistakes, and if a specific issue requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in one and the same place, so either party can always see the comments provided by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they are often separate from the hosting platform, which goes to say that if you have to provide info or to adhere to directions, you’ll have to use no less than 2 separate accounts and this number might increase if you would like to manage several domains. On top of that, lots of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for a reply.