There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you choose is a ticketing system. It is the easiest communication method for several reasons. If no client support engineer is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste large pieces of information without the need to worry about printing mistakes, and if a specific issue requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in one and the same place, so either party can always see the comments provided by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they are often separate from the hosting platform, which goes to say that if you have to provide info or to adhere to directions, you’ll have to use no less than 2 separate accounts and this number might increase if you would like to manage several domains. On top of that, lots of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our hosting isn’t separate from the hosting account. It’s part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any specific moment with only several mouse clicks, without needing to log out of your hosting account. The ticketing system includes a quick-search box, which will help you find virtually any ticket that you have sent in the past, if necessary. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to handle a particular problem even before you actually send a ticket. The ticket response time is maximum 60 minutes, which means that you can obtain timely assistance at any given moment and in case our support team suggests that you should do something inside your account, you can do it right away without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you will not require one more platform to touch base with our tech support team – you can do that on the spot in case you confront a problem. Posting a new ticket takes a couple of clicks and finding an older one is just as easy. Using our smart search functionality, you can quickly find any ticket that you’ve already sent. You can submit a ticket at any time whatsoever as our technical support team members are at your service 24-7-365 and answer in no more than one hour, even though it rarely takes this much to receive assistance. With Hepsia, you’ll have everything in a single location and you can just forget about logging in and out of 2 or more platforms to solve a simple problem.