A live chat is among the ways of communication offered by some web hosting providers as a part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or tech support. This way of contact is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell a word compared to a call with a representative. Furthermore, if the problem that you experience requires some time to be investigated and taken care of, you can do something different meanwhile instead of just waiting, as you would have to do when you call. You can also take advantage of a live chat support service without spending a dime provided that you have web accessibility even if your hosting supplier is based in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Hosting
We provide a live chat assistance service for all of the hosting that we offer and we are able to help you with almost everything live. In case you do not have an account with our company yet, we will be able to give you more details about the plans so as to help you to select the most appropriate plan. If you are a current customer, we're able to help you with any billing or general matter in addition to with plenty of common technical matters, for example an e-mail address setup in a desktop email client. In case you are unable to phone us for some reason or you're in a country where we do not have a local phone number, the live chat is the best choice to contact us. Needless to say, some situations require longer time to investigate and test, therefore you'll have to open a ticket to our technicians, still, we are able to save you time and assist you with quite a lot of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we supply with our semi-dedicated servers, you are able to find the replies for any questions you may have or get numerous issues dealt with without delay. Our chat service is accessible every day, so that you will be able to speak with an agent even on holidays and weekends. In the event that you are not sure which package is better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can join the live chat before purchasing anything. In case you're a current customer, you're able to find more information about billing issues, account settings and various common technical troubles you may have, let's say in case you cannot install an email account in a client on your personal computer. The live chat can save you time and effort no matter where you are or when you contact us.