If you ever have any queries concerning the web hosting service in general or you face a problem with your sites, you will need to contact the respective web hosting provider’s help desk support team. It may not make any difference how swiftly they’ll reply if you have a generic enquiry, but a problem like a faulty app update, for instance, may lead to your site becoming broken or unreachable on the Internet. And the longer you wait for the support team to get back to you, the longer the site will be down. In case you offer goods or services online, any downtime will influence your site undesirably and you may lose existing or potential clients. A lot of web hosting providers, particularly resellers, answer e-mails and support tickets within 24 hours, but in the electronic age this is much too long, as visitors will rarely return to a website that is not working correctly for extended time periods.
One-Hour Response Guarantee in Hosting
Our hosting include a 60-minute response guarantee, which implies that irrespective of what question or issue you might have, we will always be there to assist you. In reality, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and sales matters. Our client care staff members will be at your service 24-7, even on national holidays and weekends, which suggests that you will always receive quick help. We are aware of how valuable time can be, so by the time we answer your trouble ticket or e-mail, we will have investigated the issue and, in case we haven’t found a solution, we’ll give you more info on what you have to do on your end – if the case demands this. With our support service, you can rest assured that there will be somebody to lend you a helping hand instantaneously, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a helpdesk ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you will receive an answer within less than one hour. You can get in touch with us whenever you like in regards to technical, billing or general issues and considering the fact that we’re on duty 24x7x365, you will invariably obtain help in no time. Depending on the particular question or issue, we’ll supply you with more information, eliminate the predicament if it’s been caused by something that is within our reach or advise you on what steps to take in case you have to update a given setting for a web-based application that we do not have access to. You can forget about waiting around for a day for each answer. In reality, in most cases we answer tickets and emails within no more than 20-25 minutes.