You will find a lot of hosting companies available, however the majority of them are resellers that have restricted resources, especially in terms of support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you will get via this method of communication may vary based on the service provider - some provide dedicated phone support, many others offer general and customer support only as some issues are more time-consuming and it is easier to be resolved with a ticket, especially when the issue has to be escalated. Still, it is good to know that you can get in touch with your web hosting supplier since there are lots of small problems which can be taken care of effectively and timely with a call, not mentioning that you'll be able to get additional info about the services before you become a client.
Phone Support in Hosting
All of our hosting
plans come with telephone support fourteen hrs per day even on public holidays, which means that if you do not have an account yet, you're able to call and find out more about our services or if we meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to call the phone number that is nearer to you. If you're a current customer, we will help you timely with any kind of general and billing issues and with multiple technical matters to save you time and efforts - we acknowledge the fact that sometimes it's easier to talk to a live person so as to get things done right away. Certainly, some problems simply cannot be resolved over the phone, so in such a case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you if you have any questions about the semi-dedicated server
packages that we provide. Whether you would like to know more about the packages, you have some billing issue or some general issue, you can just give us a call. Although some more complex matters may need a support ticket to give some time to our tech support crew to investigate, we can assist you with numerous technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you are in another country, we have a global number where you're able to contact us.