The availability of the customer and technical support that a hosting company provides can tell you a lot for the services that they supply too. In the event that you are allowed to use just e-mails and / or tickets, you have most probably discovered a reseller and not the hosting provider. When this is the case, you will have to wait for several days to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the actual website hosting company for extra help. When the supplier can provide various ways of communication with short response time available at any time, they are most likely the top provider, not just a reseller. So you'll take advantage of well-timed assistance and excellent support because they will have direct access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is always better to be able to communicate with your website hosting company directly using your preferred method of communication.
24/7 Customer Support in Hosting
All our hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our solutions before you make an order or you're a current client and you have any question or a problem, you can contact us any time, including weekends and holidays. We have a number of channels to contact us - a couple of telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; emails and support tickets for more complex matters or any troubles which need more time to analyze and take care of. In contrast to many other web hosting service providers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, which means that whatever your issue is, it'll be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you'll be able to take full advantage of our 24/7 support services even on official holidays. Your websites will be available all the time and so will we. With plenty of connection options, you will be able to choose the best approach to get in touch with us and find out about our services if you don't have an account yet, or ask for support if you are already our customer. You are able to call us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have a one-hour response time warranty, although it hardly ever takes over 20 minutes to get assistance regardless of the complexity of the problem. Using our customer and technical support services, we are there for you anytime you need us, not several days after that.
24/7 Customer Support in VPS Servers
When using our VPS servers, you won't ever need to wait for more than one hour in order to receive help for any kind of problem that you may have regarding the server or the software that comes pre-installed with it. We warrant this short response time for all support tickets that you open through your billing Control Panel or email messages which you send to our tech support crew. We also have local telephone numbers in a couple of countries around the world plus a live chat service where we are able to help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the different methods of communication, so regardless what your question or problem is, there is always someone to help you out in a timely manner. When you need assistance with third-party software, which you cannot deploy or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get well-timed support in general, let alone if you run an entire server, so each dedicated server that we supply comes with 24/7 support with 1-hour response time guarantee regardless of the matter. This service is free of cost for any kind of problems with your server or the software that was installed from our admins during the setup, therefore you can contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail, and the actual reply time for either rarely surpasses thirty minutes since we have administrators available 24 / 7. In case you need general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on three continents or you can take advantage of our live chat service and speak to a representative online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to include to your server plan through your billing Control Panel.