A One–Hour Ticket Response Guarantee
We offer a 1–hour response guarantee for each ticket or email that you send to the customer service team. We’ll swiftly respond to all the common questions and forward the matter to our server administrators in case any further assistance is required. If you take advantage of our Managed Servers package, we will execute any of the included server management tasks at a time that has been discussed with you preliminary.
A Premium–Quality Customer Service
Our client support team will be available to you 24x7x365 if you require help working with our Site Control Panel or with any of the applications that we preinstall on your behalf on the dedicated web hosting server. What is more if you need assistance tackling all the day–to–day admin tasks on your dedicated web hosting server, you can take a glance at our Managed Servers package, which includes data backup disk storage space, weekly OS updates, troubleshooting and software installation services, server monitoring and restarting services, etcetera.
A User–Friendly Help Area
Each dedicated server comes with our cost–free Site Control Panel, which boasts a comprehensive knowledge base and a collection of instructional video tutorials. Whenever you need help while working with the Site Control Panel, just click on the Help or Videos buttons located in the upper right corner.