1 hour ticket response
We are devoted to offering a swift and proper reply to each ticket sent by a user. Our professional customer support team members will examine your request and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, our average support ticket response time has proved to be twenty minutes.
A Top–Notch Help Desk Support Service
Our customer support team members possess broad experience in the hosting market and are practiced enough to come up with a rapid answer to your problem. If, however, the issue at hand is not within the competency of a support technician, the support ticket will be sent to a programmer or administrator for additional investigation.
A User–Friendly Help Center
Incorporated into the Site Control Panel is an intuitive Help section, which features different sources of information. You can search through a routinely updated knowledgebase featuring web hosting account administration articles and site administration articles, check our step–by–step video tutorials or check out the F.A.Q. library.