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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A context menu will open. It includes thorough info about all the operations that you can carry out on that particular page. Each context menu opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive library of tutorial videos describing how to work with our Control Panel. They're designed for those of you who want to see how things are being done instead of just reading articles. Thus, anyone can swiftly find their way around our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you need, have a glance at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual individuals and provides real solutions. We constantly update our FAQ section with new questions & answers so as to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, we have a great team of technical support engineers available 24-7 and ready to assist you with any question. Each support ticket you submit will be answered in less than one hour (the average response time is about 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 153820

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com